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Suitable for anyone with an interest in QI, this is an informative and collaborative day covering subjects essential to managing successful quality improvement.

Date: February 2021 (exact date TBC)

Venue: Manchester (exact venue TBC)

CPD: 5 credits

If you're interested in quality improvement (QI), this is the course for you. Maybe you're in the middle of a QI project, perhaps you're just getting started or you may even still be thinking about what you might do in the future.

You'll enjoy lectures and practical group challenges from a faculty ranging across the whole MDT, including patient representatives. You're encouraged to bring your own QI projects to work on, be these ideas, work-in-progress or completed initiatives.

You'll work with patients and stakeholders and learn about measurement for improvement and how to use key QI tools.

Learning objectives

  • To understand the principles of QI, particularly in contrast to audit and research

  • To understand and be able to apply a number of QI tools, including process mapping, the Model for Improvement, Plan Do Study Act (PDSA) cycles, driver diagrams and run charts

  • To understand the importance of engaging stakeholders effectively within your QI project and be able to apply stakeholder mapping exercises

  • To understand the importance of involving patients in designing and conducting quality improvement projects

  • To trouble-shoot existing QI projects with advice on how to develop further

  • To gain confidence in utilising tools developed by the BSR to support QI, harnessing data from the NEIAA, SLE audit and Choosing Wisely recommendations

  • To gain confidence in leading and supporting others in QI initiatives

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Morning sessions


Session title


Arrival, registration and refreshments


Introduction and icebreakers


Session 1: Understanding the problem

  • Introducing improvement science and systems thinking

  • Background to QI (vs audit/research)

  • Process mapping

  • Understanding the problem and developing an aim



Afternoon sessions


Session title


Session 2: Engaging stakeholders

  • Stakeholder mapping

  • Involving patients

  • Finding friends in your Trust


Tea and coffee break


Session 3: Measurement for improvement

  • How do we know a change is an improvement?

  • PDSA cycles and the model for improvement

  • Using BSR's quality improvement tools: driver diagrams

  • Run charts


Trouble-shooting and QI clinic with patients


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