09:00 - 09:30
Arrival, Registration, and Refreshments
09:30 - 09:45
Welcome and Introduction to the day
09:45 - 10:30
Language of consultation
10:30 - 11:00
Patient experiences
Session 2: Advocacy and Self-Management
11:30 - 12:00
Shared decision making
12:00 - 12:30
Self-management and changing behaviours
12:30 - 13:00
Patient experiences
Session 3: Disability and Diversity
14:00 - 14:30
What disability is and isn’t
14:30 - 15:00
Patient experiences
Session 4: Integrating patient voices into working practice
15:30 - 15:50
Patient involvement in service design
15:50 - 16:10
Patient involvement in research and quality improvement
16:10 - 16:30
Using patient voices as a transformation tool
16:30 - 17:15
Keynote lecture: Patient advocate perspective
17:15 - 17:30
Summary and closing remarks