09:00 - 09:20
Arrival, registration, and refreshments
09:20 - 09:30
Welcome and introduction to the day
Session 1 - Communication
09:30 - 10:15
Language of consultation
Dr Melanie Sloan
10:15 - 11:00
Patient experiences
Ellie Dalby, Shaista Tayabali and Georgia Bishop
Session 2 - Supporting behaviour change: engaging patients in their care
11:30 - 11:55
Shared decision making: what it is, and how to do it better
Prof Zoe Paskins
11:55 - 12:20
Self-management
Prof Sarah Ryan
12:20 - 12:45
Patient representation
Clare Clark and Zoe Clark, NASS
12:45 - 13:00
Q&A panel discussion
Session 3 - Disability and Diversity
14:00 - 14:30
What disability is and isn’t
Prof Adewale Adebajo
14:30 - 15:00
Patient experiences
Raj Gill & TBC
Session 4 - Effective collaboration with patient partners in service design and research
15:20 - 15:45
From consultation to co-design: how best to engage patients in service design and research
Dr Charlotte Sharp
15:45 - 16:10
Patient involvement in research and quality improvement
Dr Rosemary Hollick
16:10 - 16:35
Using patient voices as a transformation tool
Lynn Laidlaw
16:35 - 16:50
Q&A and action planning
16:50 - 17:30
Keynote lecture
Dr Simon Stones
17:30 - 17:40
Summary and closing remarks