Sarah Franklin, Front of House & Facilities Coordinator
I am front of house and provide support to the Operations Team with facilities coordination.
Lorna Potter, Head of People and Facilities
I lead the development and delivery of our people and culture strategy, HR operations and facilities management for our Head Office, Bride House. I ensure we have an empowered and high-performing team and that BSR is a great place to work.
Funmi Garwe, HR Assistant
I support BSR's HR team, contributing towards strategy of equity, diversity, and inclusion, and improvement of internal processes.
Fahmida Rahman, Finance Manager
I manage BSR's financial affairs ensuring and oversee processing of all financial transactions
Naomi Ball, Head of Business Support
I manage projects within the operations team as well as ensuring processes and systems are efficient and consistent across the organisation.
Erin Taylor, Head of Membership
I deliver high-quality member services, develop and implement engagement strategies and manage the CRM. I ensure members are at the heart of core activities
Gracie Johnson, Member Engagement Officer
I build relationships with members, develop engagement strategies, manage communications, and coordinate key meetings. I also address inquiries,
gather feedback, and promote initiatives to enhance member participation, satisfaction, and retention.
Lucie Mondino, CRM Implementation Manager
I manage membership data and am the go-to person for CRM, membership reporting and member experience. I answer membership queries and work with teams to provide high-quality service.
Amy Bradley, Membership Services Manager
I am the first line of contact for membership matters, providing day-to-day services for members and responding to membership queries of all varieties. I also carry out administrative support for all services provided to members.